Tuesday, February 27, 2007

Bitchin' session...

As some of you may know, we receive lots of customer support requests over our support emails, but from time to time, there are some who post cries for help in our forum over at AVSIM as well.

We try to be very understanding, even though most technical queries have been answered many times in the past and/or exist in our support Wiki (which anyone can add entries to, by the way - just use common sense when posting).

It rubs me the wrong way, though, when we get the occasional

"Hey guys, all of a sudden, my bladiblah.dll has started crashing with no reason asking to send an error report to Microsoft - why?"

Last time I threw the Tarot cards, I still could not predict the future, the Lotto numbers or whether AEK will ever be able to win another Greek Football championship, so I doubt anyone can claim they can give an answer to such a vague and abrupt question.

So - if you read this and you're one of our customers who experience such issues, try the following:

a) Think of what you may have changed "right before" this problem started occuring.

b) Read our Wiki

c) Contact our support, PROVIDING AS MUCH DETAIL AS POSSIBLE on which ones of our products you own, what other stuff you might have installed that could affect them etc.

d) Go to (a) above, as it's the most crucial.

e) When you solve your problem, if it didn't appear in our Wiki, ADD IT YOURSELF so you help others too, or tell us about it and we will!

Sorry about the rant, but... it just gets to me sometimes :-).

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