Thursday, December 01, 2005

How to whine creatively...

From time to time, we receive some odd-ball requests via our support@ email. Robert Randazzo alerted me to this one, sent by a guy I'll call "JT" - does it not win the whiner of the month award, considering that our customer account details are held entirely on our servers?

Subject: Frustrated

Hello PMDG,

I have recently had a large computer crash which tore down my accounts on Support, eCommerce, and my 737 and 747 are gone. I have been talking to this service about this for almost a month now, but have only gotten my 737NG back. That was on a seperate computer which my eCommerce account was not deleted. The 747 was deleted off this computer and I keep trying to get it back and locate my eCommerce account used on this e-mail address. Kudos for getting me my 737 back, but I keep getting denied another link back to my 747. It isn't my fault that my eCommerce accounts were wiped out, and I have been trying all the time to find it again. No success. So it would save so much hassle if I could just get my 747 back without the pain of spending another $54.99. I just think spending 109.98 is ridiculous and not worth my time for one 747. There is absolutley nothing wrong with the product but I would at least like it back!

Thank you,

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